Tue May 28 9:49:12 EDT 2024

     
  Support

At Crafting Servers, we understand the importance of reliable and efficient customer support. Our highly skilled support staff is always at the ready to assist you with any questions or issues you may encounter. We offer a comprehensive range of customer support options to ensure you have the assistance you need, when you need it.

Our ticket-based Helpdesk system allows you to submit detailed inquiries or problem reports, enabling our support team to provide thorough and personalized responses. We strive to address your concerns promptly and effectively, ensuring a smooth resolution to any challenges you may face.

Additionally, we offer a convenient live chat feature that allows you to engage with our support team in real-time. Whether you have a quick question or need immediate assistance, our live chat option provides a direct and efficient means of communication.

We are committed to providing exceptional support and ensuring your satisfaction as our valued customer. Rest assured that when you reach out to us, you will receive prompt and knowledgeable assistance. With our wide range of customer support options, you can trust that we are here to help you every step of the way.

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  Frequently Asked Questions
How long have you been in business?
Where are you located?
Do I have access to the tech support center 24 hours a day 7 days a week?
How long does it take for my account to be set up after signing up?
Do you offer web design, maintenance, and/or programming services?
Do you place advertisements on customer's websites?
What is Web Space?
What is Data Transfer / Bandwidth?
Do you offer any reseller hosting plans?
Do you offer any custom hosting packages?
How can I make a payment?
What software versions are installed on your servers?
Do you support ASP?
Do you support PERL?
Do you support PHP?
What PHP settings can I change?
Do you support Macromedia Shockwave and Flash?
Do you support SQL databases?
Do you support SSL?
Do you provide website traffic statistics?
What are your DNS servers?
Can I host an on-line store?
Can I accept payments on-line on my site?
Do you support SFTP or SMTP over SSL?
Do you have CRON support?
Can I install custom COM objects?
Can I install custom PERL module?
Can I install PHP PEAR module?
Do you allow hosting of adult websites?
Can I host or relay a live radio or a live television station?
Is my Macintosh machine compatible with your hosting plans?
Do you offer dialup internet services and virtual private network access?
Can I access my account using telnet/SSH?
How can I cancel my hosting account and request a refund?
Do you offer a 30 day money back guarantee?
What is the uptime of your servers?
Have you ever been hacked?
What kind of backup policies do you have in place?
How is your network and server infrastructure setup?


 
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